Q1: WHEN DO YOU SHIP?
Although we would love fast delivery times, we are not responsible for and cannot predict delays in delivery
▼Estimated Shipping by USPS, UPS, Canada Post, and Purolator▼
- We once a week (Every Tuesday or Wednesday)
- Within Canada: 3-10 business days
- USA: 5-10 business days (w/tracking)
- International shipping could take 6-30 business days depending on the country (tracking can be added)
Q2. WHAT ARE THE RETURN & EXCHANGE POLICY?
Defective items may be exchanged for product or credit. Damaged or defective merchandise must be reported within ten days of receipt, with photos of the issue. Refused packages will be charged full shipping, handling, and any other charges incurred. I do not accept returns on unsold seasonal merchandise.
Q3. WHO & HOW IT'S MADE?
I am a professional marketing & graphic designer, and I design and illustrated all the products on this website. Designing is my passion, and I hope my little creative products can spark joy for everyone.
All products are designed in Vancouver, BC and made in various countries such as Canada, USA, Taiwan or China. All products and orders are created and hang packed by friends and me (sometimes).
Q4. FACETRADE & PICK UP?
Yes, we do. If you live in the lower mainland of Vancouver, B.C and would like to make face trade or pick up from our business partner shop. There's a section for pick up when you check-out from our website.
- Skytrain stations (Burnaby area)
- Meet up in Burnaby's Metrotown (Indigo entrance, inside the mall)
*Facetrade is to meet up somewhere public for trading/exchange, such as buying things off from marketplace, but instead of meeting at someone's house, we meet outside in a mall or Skytrain area.
Q5. DO YOU HAVE RETAIL STORES?
No, we don't official open a retail stores, however you can often find us at local craft shows and anime conventions.
We do have merchandise available at Fur Elise Patisserie. (lovely afternoon tea shop & macarons are also available.